webhelp - website live chat

webhelp will help to get more sales & conversions, improve customer support, help to improve website useability and get the best ROI from your on-line advertising.

CURRENT MAIN FEATURES AVAILABLE

Live Visitor Tracking (including): Real time tracking of web visitors shows current page, reverse DNS, location, organisation, referrer, browser type, operating system, previous visits, previous chats

Live Visitor Chat (including): Automatic Changing Icons, Canned Responses, Emailed Transcripts, Push Pages, Audible Alerts, Spell Checker, SSL Secure Chat, 'Is Typing' status, Department Specific Chat, Multi-Language Support, Block Visitor, Chat Transfers, Auto 'Away'

Live Engaging & Live Chat Translation option

Detect when a visitor leaves your site

Visitor GEO-IP with link to Google Map & Quick Google search for visitor's organisation information

Live visitor list grouping by visitor type, location, current page, prospect level, PPC campaign

Live visitor filtering by location, PPC campaign, prospect level, keywords

Prospect detection & Customer detection with revenue collection

Multiple PPC campaign monitoring with visit cost collection

Multiple concurrent chat sessions in separate windows

Out of hours 'leave a message' email form & Email signature

Waiting chat queue messages

Built-in 'click to callback' allowing visitors to request a manual telephone call at a time of their choosing

Secure operator client with 256 bit AES encyption

Operator-to-operator chat and training mode

AJAX based chat client (fast, small footprint, no plugins, works on all browsers)

No requirement for Java to be enabled on visitors browser

Click fraud detection

Manual and automatic click fraud warning notices can be sent to visitors

Real time page error alerting and Real time website down monitoring

Ability to track visitors via server-side code, web server log files or client-side javascript or image (or combination)

Live enaging can execute custom javascript function on client allowing for custom actions to be performed when visitor 'invites' are sent

Import historical traffic data into webhelp database

Full historical web analytics reporting (webhelp has over 100 web analytic reports built in)

Automatic daily, weekly & monthly web traffic support reports send to your inbox

View daily & monthly traffic summary from within the webhelp operator client

View web analytic reports via web browser interface

View live visitor lists both in the Windows based client and web interface

Access to the webhelp SQL Database for custom reporting

Full text searching of chats

Capture and store visitor contact information against visitor in database

Operator Client can run on low bandwidth connections with idle detection, compressed and encrypted data between server & client

Can use SQL Server 2000/2005/Express as its back-end database

Automatic purging of old data from database

Live chat client can be embedded in custom solutions web and Windows applications (.NET and VB6 COM code available)

Built-in DotNetNuke integration

Operator client API available for building custom operator applications

Full integration with Microsoft Dynamics CRM

 

Below are some more detailed examples of some features of webhelp.

Web Based Version for Mac Support

We can offer a web-based version of the chat client which will work with the PC and Mac based platform providing you have Microsoft Silverlight installed. Download Silverlight from Microsoft here

Callback Requests

webhelp offers the ability for website visitors to leave callback requests. The callback service sends you an alert through the software.

Real Time Web Visitor Tracking With Live Stats

webhelp gives you a real time display of your web site visitor activity. Watch up to the second, live statistics as visitors arrive at your site and move from page to page. + expand more details... Select the visitors referrer and instantly see how they arrived at your site. webhelp strips out spiders and other automated 'bots' and shows them separately - so you can concentrate on your real visitors. webhelp can make a sound or display a popup when new visitors arrive. You can setup live statistics monitoring for multiple web sites and use the webhelp Client to view live statistics remotely from any PC. webhelp even has a Web Access feature allowing you to view your web server live statistics from any browser. webhelp can alert you in real time via email when any page errors are detected, or if your site stops responding. Being able to watch visitor activity in real time enables you to make quick changes to your web site and instantly see how visitors react. Whilst providing live stats, webhelp updates a SQL Database of traffic history and provides detailed web analytics reporting. Over 75 web site statistics and web analytics reports are included and you can create your own using standard SQL queries. webhelp gives you a much clearer view of your web site's popularity than traditional web analytics. It tracks only visitors (not page or graphic file 'hits'). It displays visiting spiders separately. You can also exclude certain visitors (for example, yourself). The end-result is a real-time view of your site's 'actual' visitors.

Proactively Engage Online Customers

webhelp enables your web site visitors to request live chat sessions at any time whilst they are on your site. webhelp also allows you to take this a stage further and proactivly engage visitors. + expand more details... Operators can send visitors proactive 'invite' messages, asking them if they need assistance. These appear to the visitor as a moving image that floats across their browser screen. The visitor can choose to accept the invitation and start a live chat session. Invites are NOT popups, so will not get blocked by the visitors popup blocker or other security software. They are simply part of your existing page that becomes visible when you send an invite request. Invite messages can be custom graphic files, or text-based messages. The text you send can be specific to each visitor. Automated Invite Requests webhelp can also send automatic invite requests when certain pre-defined conditions are met (such as when the visitor views a set of key pages, or uses certain keywords, or is from a specific geographical location). This enables webhelp to work on your behalf - detecting prospects and initiating conversations.

Live Chat

webhelp enables you to add live help and live chat to your web site. This allows visitors on your web site to chat to operators within your organisation in real time - as they are browsing. + expand more details... Use webhelp to watch your web site visitor activity in real time and interact with your visitors by providing live web chat, live help and live person to person assistance directly on your website. Providing live chat on your site gives you two important competitive advantages: 1. Visitors can see that REAL people are behind the company. Even if a visitor chooses not to chat to you – the fact that they can see that you are ready and waiting will give them added confidence to do business with you. 2. Providing live chat directly on your web site is the quickest way for your visitors to get information they need about your products or services. This will increase sales and improve customer support. Use webhelp to provide real time customer support, sales assistance and live help directly from your web site. Let your customers talk to you as they browse! Watch visitors browsing your pages and pro-actively invite them to chat! Push pages to the visitor whilst chatting.

Prospect Tracking

webhelp can also be setup to detect 'Prospects' and 'Customers' by watching which pages a visitor is requesting. You can run web analytics reports on the number of prospects and customers detected against criteria such as referrers and keywords